We are seeking a dedicated and detail-oriented Collection Executive to join our Accounts Receivable team at Egypt location. This individual will play a crucial role in managing and improving the timely collection of customer payments, resolving disputes, and ensuring financial integrity. The ideal candidate will be proactive, have strong communication skills, and possess the ability to analyze complex issues to maintain smooth financial operations.
Key Responsibilities:
- Perform Daily AR Activities: Complete daily tasks and support colleagues with coaching on achieving performance metrics.
- Customer Contact: Proactively contact external customers to resolve unpaid invoices, following up based on the case (via inbound/outbound calls, emails, or online meetings).
- Delinquency Validation: Validate the reasons for delinquency using appropriate internal and external sources of information.
- Dispute Analysis: Investigate the root causes of disputes and non-payments through analysis and collaboration with internal/external customers.
- Credit Balance Allocation: Analyze miscellaneous items and open credit balances, actively communicating with customers to allocate or process refunds as needed.
- Account Reconciliation: Prepare and process account reconciliations in communication with both external and internal stakeholders.
- Dispute Resolution: Analyze disputes and monitor the resolution process, escalating issues as needed.
- Invoice Log & Collection Priorities: Prepare regular analyses of customer invoice logs, define priorities, and manage timely customer contact based on aging status.
- Team Collaboration: Regularly meet with internal teams to define further actions for top collectible, disputed, or miscellaneous cases.
- Uncollectible Items: Process uncollectible items for legal action or write-offs as necessary.
- Guidance & Coaching: Provide support and guidance to junior colleagues on difficult account reconciliation or escalation cases.
- Customer Account Management: Manage complex customer accounts and maintain strong relationships for efficient collections.
- Training Support: Act as a buddy for new joiners during business-specific training and shadowing sessions.
- Report Management: Run and manage daily, weekly, and monthly reports to monitor collections progress.
- Customer Inquiries: Resolve customer inquiries promptly and accurately, ensuring an understanding of customer needs and providing appropriate solutions.
- Proactive Collections: Regularly contact customers for timely resolution of aged receivables, collecting and analyzing customer data to stay on top of collection efforts.
- Dunning Cycle Oversight: Have a comprehensive understanding of the dunning cycle and ensure reports meet financial and risk requirements.
- Payment Plans & Recoveries: Coordinate payment plan proposals, pre-bankruptcy, and pre-receivership recoveries once approved by the risk department.
- Special Projects: Participate in special projects for personal and professional development opportunities.
- Compliance: Ensure all activities are conducted in line with client compliance and integrity requirements.
Qualifications and Skills:
- Education: Bachelor’s degree in Finance, Accounting, or related field (preferred).
- Experience: Minimum of 2 years in collections, accounts receivable, or a related financial role.
- Skills:
- Strong communication skills (verbal and written) for both internal and external interactions.
- Ability to analyze and resolve complex issues, with attention to detail.
- Proficiency in MS Office (especially Excel for data analysis and reporting).
- Previous experience with collections software or CRM tools is a plus.
- Problem-Solving: Strong analytical mindset with the ability to handle difficult customer situations and resolve issues efficiently.
- Team Player: Ability to collaborate and guide others, especially in complex or high-priority cases.
- Language Proficiency: Fluency in [languages, if applicable] is a plus.
