Experience Required: 5+ years in IT sales, preferably with a system integrator or IT solutions provider
Job Summary:
We are looking for a results-driven Key Account Manager to manage and grow strategic customer relationships. The ideal candidate will have a strong background in IT sales, with a deep understanding of enterprise solutions, system integration, and client relationship management.
Key Responsibilities:
- Identify key accounts and ensure long-term client satisfaction
- Identify upselling and cross-selling opportunities across IT infrastructure, networking, cloud, and security solutions
- Drive sales targets and ensure revenue growth from assigned accounts
- Collaborate with pre-sales and technical teams to deliver tailored solutions
- Prepare and present business proposals, negotiate contracts, and close deals
- Stay updated on industry trends and competitive landscape
- Lead regular account reviews with clients to ensure alignment with their business goals and objectives
- Build strong, long-lasting relationships with key stakeholders and decision-makers
- Proactively resolve customer issues and concerns, ensuring the highest level of customer satisfaction
- Maintain accurate records of account activity, sales forecasts, and CRM updates
- Develop and execute account growth strategies and account retention plans
- Provide market feedback to internal teams to enhance products and services
Requirements:
- Proven track record in IT solution sales (B2B), ideally with a system integrator
- Strong knowledge of enterprise IT products and services
- Excellent communication, negotiation, and relationship management skills
- Ability to understand client needs and align technical offerings accordingly
- Strong analytical and problem-solving abilities
Preferred Qualifications:
- Bachelor’s degree in IT, Business, or related field
- Experience managing large enterprise or government accounts is a plus
